The 2011 holiday season is fast approaching and we want to make sure you get your order in time for your celebration. Most orders are processed and shipped within 24 business hours but can take up to 48-72 hours during peak seasons such as Christmas.
To make sure your order arrives in time for Christmas:
–Check the ground transit times map above. It takes 1-6 business days from the day your order was shipped to be delivered using UPS or FedEx Ground so make sure you order at least 1 day before the estimated shipping time to allow us time to process your order. For example if you live in Iowa it will take 4 days for your package to arrive going Ground, you will want to order by the night of Sunday December 18th at the latest.
–Order the day before you want your order to ship. Our shipping cut off time is 11am Monday-Friday but we cannot guarantee that if you order at 9am that our warehouse will have enough time to pack and ship your order same day. To be safe it is best to order the day before.
–Make sure the items you ordered are in stock. If an item is not in stock it will say something like “(Ships December)” next to it. This means we are currently taking backorders on this item and will ship it in Mid December when it is in stock. If you ordered an item that says (Ships Spring 2012) next to it your order will not be shipped until that item is in stock in the Spring and will not arrive before Christmas 2011.
–Contact us. If you are concerned your order will not arrive before Christmas, call or send us an email through the contact form on our website (see office hours below). We will be able to let you know if it will make it or not and can give you options if we don’t think it will make it.
For the 2011 holiday season our office/warehouse will only be closed on the following days:
Thanksgiving day: Office closed Thursday November 24th, No shipments 24th or 25th
Christmas: No office closures, No shipments Monday December 26th
New Years: No office closures, No shipments Monday January 2nd
Our normal hours of operation are Monday through Friday, 9 am to 3:30 pm PST.
Thank you for letting us help you make the holidays special!