The 2012 holiday season is among us and we have some helpful information on how to make sure your order arrives in time for your celebration. We do ship to most countries including Australia, Canada, Mexico, Europe(UK, Norway, Italy) and more. Most orders are processed and shipped within 24 business hours but can take up to 48-72 hours during peak seasons such as Christmas.
How to make sure your order arrives in time for Christmas:
–Give Customs Plenty of Time. Customs is very busy during the holiday season so make sure you add 2 business days to your shipping time to get a better estimate on when your order will arrive. It usually take UPS and FedEx between 2-5 business days to deliver. USPS is estimated between 7-10 business days (not guaranteed). For Canada and Mexico we recommend ordering before December 14th to get your shipment before the 24rd of December. For all other countries we recommend ordering before the 11th of December.
–Order the day before you want your order to ship. Our shipping cut off time is 11am Monday-Friday but we cannot guarantee that if you order at 9am that our warehouse will have enough time to pack and ship your order same day. To be safe it is best to order the day before.
–Make sure the items you ordered are in stock. If an item is not in stock it will say something like “(Ships December)” next to it. This means we are currently taking backorders on this item and will ship it around December 20th when it is in stock. If you ordered an item that says (Ships Spring 2013) next to it your order will not be shipped until that item is in stock in the Spring(April, May June) and will not arrive before Christmas 2012.
–Contact us. If you are concerned your order will not arrive before Christmas call or send us an email through the contact form on our website (see office hours below). We will be able to let you know if it will make it or not and can give you options if we don’t think it will make it
For the 2012 holiday season our office/warehouse will only be closed on the following days:
Christmas Eve: Office open, warehouse on normal schedule
Christmas Day: Office Closed, Warehouse Closed
New Years: Office open, No shipments Monday January 1st
Our normal hours of operation are Monday through Friday, 9 am to 3:30 pm PST.
Thank you for letting us help you make the holidays special for someone!